Organization and management approach

With the goal of continuously improving our performance in the area of Corporate Responsibility, we systematically include stakeholder expectations with regard to social and environmental issues; this is ensured through a multi-stage management process. These insights are based on dialogue with our stakeholders as well as detailed stakeholder surveys. In addition, we conduct a materiality analysis every two years to systematically identify material issues and define specific actions, goals and key performance indicators.

CR management process


The 2019 Sustainability Report shows that every day, our employees bring the world together, united by one common purpose: “Connecting people, improving lives.”