Compliance management is based on a value and risk-oriented approach. Compliance at Deutsche Post DHL means adherence to laws and regulations, Group policies and guidelines as well as measurable voluntary self-commitments towards third parties.
Compliance management is firmly established throughout the Group worldwide. Compliance requirements also apply to subsidiaries in which Deutsche Post DHL has a majority interest or controlled stake. Business partners such as suppliers, subcontractors and other agents are also subject to our compliance requirements.
The Compliance Management System
The key processes within the Compliance Management System include the identification of potential compliance risks, evaluation of business partners with regard to compliance, coordination of the system for reporting potential violations of law or policy, management of policies and guidelines and the development and implementation of compliance training and communication measures.
Anti-Corruption Policy revised
Increased requirements in the international arena made it necessary in 2012 to revise the Anti-Corruption Policy. A separate section now covers the rules for invitations to sponsored events. In addition, we expanded the criteria for assessing the integrity of potential business partners and established a mandatory verification process.
These changes help us and our suppliers to comply with all applicable legal requirements, reducing there by the risk of legal infringement. At the same time, we demonstrate the long-term viability of our compliance management. We also take an active role in the strategic fight against corruption as a member of the Partnering Against Corruption Initiative (PACI).
Training materials and online trainings updated
We also improved our Group-wide communication on compliance to continually remind employees of its importance and relevance to their daily work. This included briefings on specific rules of conduct and a new Intranet-based compliance portal. Via the portal, employees can access the latest information at any time, review the guidelines and the associated documentation, familiarize themselves with the people within the Compliance organization or contact the Compliance Hotline.
The Group-wide online training programs and training materials are currently being revised insome 20 different languages to reflect the most recent policy adjustments and will be made available to employees over the course of the year. We will cover our progress in the next CR Report.
Reporting compliance violations
There are several options available to our employees for reporting possible company-related violations of the law or of the Code of Conduct. Our 24-hour Compliance Hotline set up in 2006 is being continuously improved, making it available to employees in approximately 150 countries. Employees can also contact the Compliance organization directly to speak with its dedicated staff about compliance related issues.
Violation reports are processed and addressed according to subject matter and situation. The Chief Compliance Officer reports to the Board of Management and the Supervisory Board's Finance and Audit Committee on violation incidents of relevance. Insights gained from the reported compliance incidents are used to further optimize our Compliance Management System. Processes such as these help us ensure the sustainability of the Group's compliance program and further promote honest and principled behavior.