Deutsche Post AG
Represented by the Board of Management:
Dr. Frank Appel, Chairman
Oscar de Bok
Dr. Tobias Meyer
Dr. Thomas Ogilvie
Chairman of the Supervisory Board:
Dr. Nikolaus von Bomhard
Registry Court Bonn HRB 6792
VAT identification number:
53113 Bonn Germany
Phone: +49 228 182-0
or use our contact forms
Contact for voting rights notifications:
Please send voting rights notifications by fax to +49 228 182 63199 or via e-mail to stimmrechte[at]dpdhl.com.
Regulatory authority pursuant to section 5, paragraph 1, item 3 of the Telemediengesetz (German telemedia act)
for the conveyance of letters weighing up to 1,000g:
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA)
Phone: +49 228 14-0
Photos in the history segments used with kind approval from the Museum für Kommunikation, Frankfurt/Main.
Objection/ dispute resolution
The European Commission provides a platform (http://ec.europa.eu/consumers/odr) for reaching out-of-court settlements. This gives consumers the opportunity to settle disputes relating to their online orders without involving a court.
General Information according to § 36 of the German Law about alternative dispute resolu-tion (VSBG):
Deutsche Post AG is obliged to participate in dispute resolution procedures before a consumer arbitration board to the following extent. Senders who post items as consumers under our standard terms and conditions (GTC) and their recipients, if they are also consumers, may call upon the consumer arbitration board to settle disputes regarding rights and obligations in the event of loss, theft or damage to shipments or the infringement of their own rights to which they are entitled on the basis of a statutory order pursuant to Section 18 of the Postal Act (PostG) if it has not been possible to reach an agreement with Deutsche Post.
The responsible consumer arbitration board is the
Schlichtungsstelle Post (Referat 318)
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
In all other aspects Deutsche Post AG will not participate in any dispute resolution process according to the VSBG.