Key figures

		2016	2017	2018	2019	2020
Financial figures
Revenue	€ m	57,334	60,444	61,550	63,341	66,806
Profit from operating activities (EBIT)	€ m	3,491	3,741	3,162	4,128	4,847
Return on sales¹	%	6.1	6.2	5.1	6.5	7.3
EBIT after asset charge (EAC)	€ m	1,963	2,175	716	1,509	2,199
Consolidated net profit for the period²	€ m	2,639	2,713	2,075	2,623	2,979
Net cash from operating activities	€ m	2,439	3,297	5,796	6,049	7,699
Free cash flow	€ m	444	1,432	1,059	867	2,535
Capex³	€ m	2,074	2,268	2,648	3,617	2,999
Equity ratio⁴	%	29.6	33.4	27.5	27.6	25.5
Net debt⁵	€ m	2,261	1,938	12,303	13,367	12,928
Net gearing⁶	%	16.6	13.1	47.0	48.2	47.9

Stock data
Basic earnings per share⁷	€	2.19	2.24	1.69	2.13	2.41
Diluted earnings per share⁸	€	2.10	2.15	1.66	2.09	2.36
Cash flow per share^7, 9	€	2.03	2.72	4.71	4.90	6.22
Dividend per share	€	1.05	1.15	1.15	1.15	1,35¹⁰
Dividend distribution	€ m	1,270	1,409	1,419	1,422	1,673^{10, 11}
Number of shares as at 31 December	millions	1,240.9	1,228.7	1,236.5	1,236.5	1,239.1
Year-end closing price	€	31.24	39.75	23.91	34.01	40.50

ESG figures
CO₂e efficiency index (CEX)	index points	30	32	33	35	37
CO₂e emissions¹²	million tonnes	26.86	28.86	29.46	27.42	27.38
Energy consumption, fleet¹²	million kWh	20,798	21,733	23,243	23,100	24,294
Energy consumption, buildings and facilities (including electric vehicles)	million kWh	3,039	3,194	3,194	3,099	3,089
Employee Opinion Survey, approval rating for Employee Engagement KPI	%	75	75	76	77	82
Number of employees¹³		508,036	519,544	547,459	546,924	571,974
Staff costs	€ m	19,592	20,072	20,825	21,610	22,234
Share of women in management¹⁴	%	21.1	21.5	22.1	22.2	23.2
Accident rate (number of accidents per 200,000 hours worked)		4.0	4.4	4.3	4.2	3.9

1: EBIT/revenue.
2: After deduction of non-controlling interests.
3: As of 2017: capex relating to assets acquired.
4: Equity (including non-controlling interests)/total equity and liabilities.
5: Calculation see Combined Management Report.
6: Net debt/net debt and equity (including non-controlling interests).
7: The average weighted number of shares outstanding is used for the calculation.
8: The average weighted number of shares outstanding is adjusted for the number of all potentially dilutive shares.
9: Cash flow from operating activities.
10: Proposal.
11: Estimate.
12: Adjusted for 2019.
13: Headcount at the end of the year, including trainees.
14: Upper and middle management.

Divisional key figures

Deutsche Post DHL Group offers integrated services and customised solutions for the processing and transport of goods and information in a global market. The Group is organised into five operating divisions, each of which operates under the control of its own divisional headquarters. The Group management functions are performed by the Corporate Center.

Key figures by operating divisions

€m	2019 adjusted¹	2020	+/– %	Q4 2019 adjusted¹⁾	Q4 2020	+/– %
Revenue	15,400	16,455	6.9	4,269	4,801	12.5
of which Post Germany	8,203	8,030	–2.1	2,204	2,211	0.3
of which Parcel Germany	4,854	5,915	21.9	1,411	1,839	30.3
of which International	2,201	2,397	8.9	607	726	19.6
of which Other/Consolidation	142	113	–20.4	47	25	–46.8
Profit from operating activities (EBIT)	1,230	1,592	29.4	522	674	29.1
Return on sales (%)²	8.0	9.7	–	12.2	14.0	–
Operating cash flow	1,130	1,703	50.7	655	695	6.1

1: Reported figures adjusted to reflect new product structure and reclassifications.
2: EBIT/revenue.

Key figures by operating divisions

€m	2019	2020	+/– %	Q4 2019	Q4 2020	+/– %
Revenue	17,101	19,135	11.9	4,643	5,599	20.6
of which Europe	7,650	8,110	6.0	2,096	2,424	15.6
of which Americas	3,599	3,971	10.3	985	1,152	17.0
of which Asia Pacific	6,097	7,139	17.1	1,659	2,046	23.3
of which MEA (Middle East and Africa)	1,229	1,257	2.3	320	348	8.8
of which Consolidation/Other	–1,474	–1,342	9.0	-417	–371	11.0
Profit from operating activities (EBIT)	2,039	2,751	34.9	611	1,040	70.2
Return on sales (%)¹	11.9	14.4	–	13.2	18.6	–
Operating cash flow	3,291	4,382	33.2	970	1,381	42.4

1: EBIT/revenue.

Key figures by operating divisions

€m	2019	2020	+/– %	Q4 2019	Q4 2020	+/– %
Revenue	15,128	15,914	5.2	3,854	4,390	13.9
of which Global Forwarding	10,680	11,681	9.4	2,724	3,238	18.9
of which Freight	4,565	4,345	–4.8	1,160	1,181	1.8
of which Consolidation/Other	–117	–112	4.3	–30	–29	3.3
Profit from operating activities (EBIT)	521	590	13.2	173	172	−0.6
Return on sales (%)¹	3.4	3.7	–	4.5	3.9	–
Operating cash flow	801	664	–17.1	386	260	–32.6

1: EBIT/revenue.

Key figures by operating divisions

€m	2019 adjusted¹	2020	+/– %	Q4 2019 adjusted¹⁾	Q4 2020	+/– %
Revenue	13,533	12,537	–7.4	3,597	3,498	–2.8
of which EMEA (Europe, Middle East and Africa)	6,805	6,104	–10.3	1,776	1,689	–4.9
of which America	4,759	4,640	–2.5	1,324	1,310	–1.1
of which Asia Pacific	1,992	1,814	–8.9	502	505	0.6
of which Consolidation/Other	–23	–21	8.7	–5	–6	–20.0
Profit from operating activities (EBIT)	911	426	–53.2	176	175	–0.6
Return on sales (%)²	6.7	3.4	–	4.9	5.0	–
Operating cash flow	1,337	1,064	–20.4	811	699	–13.8

1: Prior-year figures adjusted due to reclassifications.
2: EBIT/revenue.

Key figures by operating divisions

€m	2019	2020	+/– %	Q4 2019	Q4 2020	+/– %
Revenue	4,045	4,829	19.4	1,087	1,455	33.9
of which Americas	1,153	1,629	41.3	319	495	55.2
of whichEurope	2,307	2,618	13.5	611	785	28.5
of whichAsia	586	593	1.2	159	182	14.5
of which Other/Consolidation	–1	–11	<–100	–2	–7	<–100
Profit/loss from operating activities (EBIT)	–51	158	>100	–11	75	>100
Return on sales (%)¹	–1.3	3.3	–	–1.0	5.2	–
Operating cash flow	161	337	>100	33	37	12.1

1: EBIT/revenue.

Outlook

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