Deutsche Post DHL Group is implementing Coupa as its global eProcurement platform

What is Coupa?

We’ve chosen Coupa as our eProcurement platform, which provides a supplier portal and notification functions [SAN] free of charge for all our suppliers.

Coupa enables fully electronic exchange of purchase orders (PO), PO acknowledgements and invoices within one platform. It also allows suppliers to upload and manage their catalog content and their company information.

What are the benefits of joining Coupa?

No fees: All functionalities including catalog management, electronic order and invoicing process are free of charge.
Time saving: No need to call or email to query about your POs and invoices. With Coupa you gain real-time visibility into your order and invoice payment status.
Direct communication: The chat within the system allows you to speak to the right person directly within Deutsche Post DHL Group.
Ease of use and error reduction: Use PO-flip function to automatically convert your POs into invoices with one click. In this way your invoice will be posted and paid on time.
Improved visibility: Find all Deutsche Post DHL Group orders and related invoices in CSP portal.
Reduce paper: Adopting electronic communication will support your sustainability roadmap. With the use of Coupa we enable you to run a full PTP process electronically.

Implementation schedule

Deutsche Post DHL Group is a wide-scale organization, and on our Coupa project, we are following a multi-stage implementation approach.

Go Live 3^rd of April 2023:
DHL Global Forwarding (France) SAS*
Go Live July 2023:
Deutsche Post Customer Service Center GmbH (Germany)
Deutsche Post IT Services GmbH (Germany)
DHL eCommerce Solutions (US)

Further rollout dates will be confirmed throughout 2023.

* Please be advised that DHL Global Forwarding (France) will not use invoicing via Coupa at this time. Invoicing process for DHL Global Forwarding (France) will not change.

Transacting method overview

There are three major ways in which you can transact with Deutsche Post DHL Group via Coupa:

	Supplier Actionable Notifications (SAN)	Coupa Supplier Portal	cXML integration
Functionality:	Receive POs via email and directly flip them into an invoice No need to register or create an account	Receive your POs in a centralized inbox Create and upload catalogs for your customers Take advantage of being part of a vast Coupa network to uncover new business opportunities	Integrate PO, invoice, and punch-out catalog exchange directly with Deutsche Post DHL Group Requires resources to set-up, but unlocks substantial savings through automation
Intended for:	Simple solution suitable for most small and mid-sized suppliers	Suitable for most mid-sized and large suppliers	Suitable for suppliers with exceedingly high transactional volumes

If you are interested in setting up a cXML integration with Deutsche Post DHL Group, please contact CoupaSupplierEnablement@dhl.com

Training materials

Joining Coupa Supplier Portal

Invite and registration process
Merging accounts
Adding users to your Coupa account
Registering via PO

Joining Coupa Supplier Portal

Purchase Order Management

Receive and view PO via CSP
Receive and view PO via SAN
Acknowledge PO via CSP
Acknowledge PO via SAN
PO statuses and what they mean
How to use forms

Purchase Order Management

Invoice Management (coming soon)

Creating an invoice
Creating a credit note
Creating legal entities
Invoice statuses

Catalog Management

Managing Catalogs in CSP
Creating a Catalog in CSP
Creating Individual Catalog Items

Catalog Management Field Descriptions

FAQs

The use of Coupa is free of charge.

For the time being, nothing changes for the entities not included in the pilot. You will transact with those entities in the same way as before. Our goal is to move all our entities to Coupa eventually.

For a certain period, it most probably will be the case, that catalogs will need to be maintained parallelly in myCatalogCloud and in Coupa, depending on the entities the catalogs are designed for. The reason for that is, that Deutsche Post DHL Group will implement Coupa for different entities step by step. The final system will be Coupa and finally it will completely replace myCatalogCloud. We will clearly communicate when myCatalogCloud catalogue will not be required anymore.

Additional resources

Support

For queries related to the enablement process, account registration and invites, please contact: CoupaSupplierEnablement@dhl.com
For queries related to purchase orders, please get in touch with the Deutsche Post DHL Group contact person indicated on the Purchase Order.
For queries related to the invoices and payments, please follow the instructions on the Purchase Order in the ‘bill to’ section.
For technical issues related to the Coupa platform, visit: https://supplier.coupa.com/help/