A global express network
In the Express division, we transport urgent documents and goods reliably and on time from door to door. Our global network spans more than 220 countries and territories in which some 105,000 employees provide services to around 2.7 million customers.
Time-definite international shipments: our core business
The division’s main product is Time Definite International (TDI). Our TDI services enable delivery at predefined times, and our expertise in customs clearance keeps shipments moving as a key factor in ensuring fast and reliable, door-to-door service. We also provide industry-specific services to complement our TDI product. For example, our Medical Express transport solution, which is tailored specifically to customers in the Life Sciences & Healthcare sector, offers various types of thermal packaging for temperature-controlled, chilled and frozen contents.
Our virtual airline
Our global air freight network is operated by multiple airlines, some of which are wholly owned by the Group. The combination of our own and purchased capacities allows us to respond flexibly to fluctuating demand. The following graphic illustrates how our available freight capacity is organised and offered on the market. Most of the freight capacity is used for TDI, our main product. If any of our cargo space remains, we sell it to customers in the air freight sector. The largest buyer of remaining capacity is the DHL Global Forwarding business unit.
Modernising our intercontinental fleet
In 2018, we contracted with Boeing to purchase 14 new 777F aircraft as part of upgrading our intercontinental fleet. The first four aeroplanes were delivered and added to our network in 2019. The next six planes are planned for delivery during 2020.
Trade boosts international express business
The international express business is benefiting from cross-border e-commerce as well as the growing importance of small and medium-sized enterprises in the e-commerce segment. We therefore focus upon a select mix of customers and cost-efficient delivery to ensure profitable growth.
Continuing to expand and modernise the European network
In the Europe region, we are reinforcing our network by steadily expanding our infrastructure and modernising our fleet. In total five Airbus A330-200s were added to the fleet in the past two years. In addition, Aerologic has been flying for us since October 2019 with direct flights between Cologne/Bonn and Hong Kong. In November 2019, our newly built logistics centre was officially inaugurated at Cologne Bonn Airport. Additional projects are planned, including the opening of the new or expanded hubs in Milan (Malpensa), Istanbul and Paris.
Expanding service in the Americas region
The air fleet was upgraded with the addition of three Boeing 767-300s, all converted from passenger to freight aircraft. In the USA, we opened a new gateway in Chicago and modernised our gateway at JFK Airport in New York, amongst other things. In Canada, we are investing in a new gateway in Hamilton. We plan to make this gateway one of our biggest inbound locations worldwide. In Latin America, we continued making infrastructure improvements in Brazil and Mexico.
Additional investments in Asia
We opened new locations in Sri Lanka, Indonesia, Malaysia, Vietnam, New Zealand, Australia, Taiwan, Japan and Thailand. We also announced the expansion of our Incheon gateway in South Korea last October. In addition, the third Airbus we converted – an A330-300 – was put into operation. A new direct flight has been established to serve rapidly growing regions in the Philippines. In China, we entered into a strategic partnership with EHang, a drone manufacturer. The idea is to jointly develop fully automated, intelligent delivery solutions for China’s metropolitan areas.
Reliable partner in the MEA region
In the MEA (Middle East and Africa) region, the Middle East continued to suffer from the sometimes unstable political situation in 2019. We were nonetheless able to maintain our operations whilst ensuring the safety of our employees.