Code of Conduct, diversity and compliance management

Deutsche Post DHL has developed a Code of Conduct that has been applicable in all regions and in all divisions since mid-2006. The Code of Conduct lays down guidelines for day-to-day workplace conduct for some 470,000 employees. Our principles are respect, tolerance, honesty, openness, integrity towards employees and customers and willingness as a company to assume social responsibility.

The Code of Conduct also sets out our commitment to the health and well-being of our employees as well as equal opportunities and diversity.

We consider the health and safety of our employees to be prerequisites for performance and motivation and a key to the company’s continued success. Our global health policy, a multitude of measures to promote health and the numerous awards we have won are a reflection of the high esteem that our exemplary company health management system has enjoyed for years. In 2011, for the second year in a row, we won the Corporate Health Award in the transport/logistics category granted under the auspices of the German Federal Ministry of Labour and Social Affairs.

In 2011 Deutsche Post DHL won the first ever German Diversity Award in the Most Diverse Employer category. Concerning the promotion of women to executive positions, in October 2011 Deutsche Post DHL undertook to ensure that women occupied 25% to 30% of all upper and middle managerial positions for which there was a vacancy. To achieve this objective, we have already implemented targeted development actions and will supplement our catalogue of measures.

The Supervisory Board discussed in detail the Group’s diversity strategy, with particular focus on the objective of increasing the number of women on the Board of Management. It sees the efforts for greater diversity as being part of long-term succession planning, for which the Supervisory Board and Board of Management are jointly responsible. In the opinion of the Supervisory Board, the targeted increase in the number of women in executive positions is necessary to ensure that, overall, more suitable female candidates are available for vacant positions on the Board of Management. This will allow the Supervisory Board to give more consideration to women when appointing members to the Board of Management. The international composition of the Board of Management already strongly reflects the global activity of the company.

The Code of Conduct is underpinned by two guidelines. The anti-corruption policy gives clear instructions on how to handle gifts, benefits and offers of hospitality. Improper payments (bribery) are prohibited. The competition compliance policy gives specific guidance on the prohibition of agreements with competitors. The code of conduct for suppliers is included in all new procurement contracts and has been added to existing long-term framework agreements. It obliges them to adhere to ethical and ecological standards. A ban on child and forced labour is in place. Salaries and working times must comply with national laws and regulations.

At Deutsche Post DHL, the Chief Compliance Officer is responsible for the compliance management system and reports directly to the Chief Financial Officer. Important compliance management activities include the process to identify possible compliance risks, the evaluation of business partners with regard to compliance, the procedures for reporting potential breaches of laws or guidelines, policy management and the development and implementation of training and communication measures.

The Chief Compliance Officer is supported by the Global Compliance Office, which establishes compliance management standards on a Group-wide scale and supports the corresponding activities of the divisions.

In 2011, pursuant to Deutsche Post DHL’s continuous review and development of the compliance management system, the position of Divisional Compliance Officer was created in all of the four operating divisions. These officers report to the board member responsible for the divisions concerned. The Divisional Compliance Officer supplies input for the Chief Compliance Officer’s report to the Group’s Board of Management, with information on compliance cases and how they are dealt with as well as advances in the development of compliance organisation and processes. The Chief Compliance Officer is also advised by the Compliance Committee, which is composed of members from the divisions and representatives of certain corporate departments such as Internal Audit and Controlling.

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