Competent E-Commerce Partner
When it comes to e-commerce, both buyers and sellers expect ever more ease and transparency. Customer convenience is priority number one.
Online retail cusomers increasingly demand a convenient shopping experience.
"We are the innovators in online trade, we make e-commerce happen. Why? Because we are the only company that has successfully transferred all of the conventional mail-order services to the world of online retail," says Ingo Bohlken, CEO DHL Parcel Germany. The company motto: Easy. Anytime. Anywhere.
What exactly does 'convenience' boil down to in e-commerce? The buyer wants to place an order within just a few clicks and receive the purchased products as quickly as possible. The sender wants simple solutions in place to ready the orders for shipping, handle the payment process and ensure transparency so that the products reach customers also as quickly as possible. DHL Paket offers a range of convenient services to meet these requirements.
The best example is perhaps its Packstation system, a round-the-clock addition to DHL's already unique network of posting and pick-up locations in Germany. Registered Packstation users can have parcels delivered to any Packstation in Germany and can use their customer card and PIN number anytime to pick up their delivered items. Once a parcel has been placed in a Packstation parcel machine and its ready for pick-up, DHL notifies the customer with an e-mail or text message.
Online businesses that offer shipping to Packstation machines also benefit. According to a recent survey, three out of every ten Packstation customers say they are more likely to order online because they know they can pick up their packages when it's convenient for them. Soon, customers can determine where and when they want their DHL items delivered during the actual dispatch process.
Parcel delivery made easy
For those looking to make it in online retail must have a handle on the entire process chain. DHL is the first logistics company to offer a web-based solution for returns. With DHL Retoure Online customers can print return labels online and drop items to be returned at a Packstation or Paketbox anytime. The solution is not only customer-friendly and good for the environment; it also provides the sender, in this case the online business, valuable information regarding the reason for the return and the number of items being sent back. This allows products to be reprocessed quickly for resale.
Returns processing is particularly important for cross-border trade. More than 90 million parcels shipments are sent cross-border in Europe each year; only 7 percent of all end consumers, however, orders from other countries. This is due to complications in returns handling. DHL is currently developing a convenient, cross-border solution for returns and is also creating a B2C product that ensures top quality and transparency within its European delivery network.
DHL guarantees the protection of minors
Due to such legislative acts as the Law on the Protection of Minors and regulations on persons with limited legal capacity, it is often necessary to control certain items during dispatch. DHL Parcel Germany offers a comprehensive range of solutions to meet the diverse requirements in this area. With the personal identification and age verification service, items are delivered to the recipient in person only upon complete identification. If the minimum age requirement is not met or if the information does not match the data provided, the items are automatically returned to the sender.