Sending mail items and parcels successfully in spite of the strike
- Alternative services from E-Post and DHL Express
- Online strike pages and dedicated strike hotline provide comprehensive information
In addition to the concerted effort to deliver items as quickly as possible in the quality and timeframe recipients have come to expect, customers can also refer to specially set up online strike pages where information regarding affected delivery areas is updated on a daily basis.
Even against the backdrop of trade union ver.di's indefinite strike action, Deutsche Post and DHL Parcel make delivering the best possible customer service a priority. The volume of mail items for which normal scheduled delivery is no longer possible, with items following on subsequent days, varies significantly as a result of differing involvement in strike action at regional level. Deutsche Post is currently undertaking extensive compensatory measures to ensure that around 80% of mail items and parcels are delivered on time, nationwide, every day.
In addition to the concerted effort to deliver items as quickly as possible in the quality and timeframe recipients have come to expect, customers can also refer to specially set up online strike pages where information regarding affected delivery areas is updated on a daily basis. Whether customers wish to check their own area or the destination of an item, around the clock information is available online using the postcode check function at www.deutschepost.de/streikinfos for mail items and www.dhl.de/streikinfos for parcels. A dedicated customer hotline is also available to handle any queries regarding the potential impact of the strike on 0228 - 76 36 76 50. Lines are open Monday - Friday from 7:00 AM to 8:00 PM and Saturdays from 8:00 AM to 2:00 PM (excluding national public holidays).
Furthermore, DHL Express and the digital dispatch service E-Post afford the possibility of sending and receiving particularly important items without delay. The shipment of DHL Express items can be arranged at any time using DHL OnlineShipping at www.dhl.de/express erreichbar ist. After an order is placed, items are collected by DHL Express directly from the sender's doorstep.
Sending and receiving letters digitally simply requires completion of a one-off free registration process with Deutsche Post's E-Post, and subsequent verification with Postident. Immediately thereafter, the full service portfolio is available at www.epost.de.