DHL awarded new six-year contract for aftermarket deliveries
- DHL to transport parts for BMW Group vehicles to over 116 retailers across Scotland, the North and South of England
- Early morning deliveries will improve customer drop off time and meet increased demand
BMW Group and DHL monitor the status using a web portal which provides a visual of live activity, historic delivery and collection performance.
DHL Supply Chain has been awarded a six-year contract to manage BMW Group's UK aftermarket parts distribution. DHL will deliver a diverse range of parts through the night for the next working day receipt by the manufacturer's 116 retailers across Scotland, the North and South of England.
The contract builds on DHL's current work in the aftermarket sector, enhancing the supplier's offering to customers and ensuring that increasing consumer demand is efficiently met.
This new solution means that 26 percent of the retailers will receive their orders before 6.00am and 63 percent before 7.30am. The more flexible schedule allows retailers to align deliveries to the technicians' working times while improving customer service levels by extending drop off times for vehicles.
Bill Bacon, Managing Director of Automotive at DHL Supply Chain in the UK and Ireland said: "Our partnership with BMW Group in the UK supports the growth of DHL's work in the automotive industry and builds on our aftermarket work with a range of automotive customers. We look forward to supporting BMW Group as it enhances its customer service strategy over the next six years."
A market-leading 'track and trace' system underpins the operation with parts scanned at every milestone. BMW Group and DHL then monitor the status using a specially designed web portal which provides a visual of live activity, historic delivery and collection performance.
In addition to deliveries in Scotland and England, DHL will provide distribution to offshore retailers based in Guernsey, Jersey and the Isle of Man through urgent air freight.