DHL scores five wins at Frost & Sullivan Asia Pacific Transportation & Logistics Awards
Company recognized for excellence in manufacturing and logistics sector services, green initiatives and customer satisfactionSingapore, 07/24/2009, 11:30 AM CEST
Comprehensive solutions for the manufacturing sector
As suppliers and manufacturers are increasingly affected by shorter product life cycles, coupled with longer and more complex supply chains, DHL has developed a suite of end-to-end solutions that can be customized to support a diverse range of industries.
"The Manufacturing Logistics Provider of the Year award is tremendously encouraging. The award also reaffirms our strategic decision to invest in infrastructure and information technology to further optimize the supply chain for customers. These developments have enabled us to offer customers enhanced speed and efficiency, which is particularly crucial for our customers in sectors such as technology and healthcare, where speed-to-market and flexibility are key business concerns," said Paul Graham, Chief Executive Officer, DHL Supply Chain Asia Pacific.
Innovative green measures for the logistics industry
DHL is the first logistics company to set itself a quantifiable target - to improve carbon efficiency of our own as well as our subcontractors' operations by 30 percent by 2020. To achieve this goal, DHL launched the GoGreen climate protection program which spans across all business divisions and region. As part of GoGreen, DHL has undertaken measures such as re-fleeting, optimization of transport routes, increasing electricity obtained from renewable resources, alternative fuels, employee awareness and expansion of the GoGreen shipping service, an industry first.
"As the world's leading express and logistics company, we have a responsibility to address the environmental challenge. With the GoGreen shipping service, DHL is the first logistics company to offer its customers the option to offset the carbon emissions produced when shipping their parcels and goods. We are heartened by the recognition and we hope that more companies will join us in our efforts towards the environment and climate protection," said John Pearson, Executive Vice President, DHL Express Asia Pacific/EEMEA.
The GoGreen shipping service was first launched in 2007 and was rolled out in Asia Pacific in March 2008. DHL calculates the carbon emissions generated by customer shipments, and offsets these emissions by reinvesting in certified carbon management programs such as alternative fuel vehicle technology, solar panels and reforestation projects.
Committed to becoming the First Choice for customers, DHL also clinched three "Voice of Customer" awards, taking home Pharmaceutical Logistics Service Provider of the Year award for Malaysia as well as the Pharmaceutical Logistics Service Provider of the Year and FMCG & Retail Logistics Service Provider of the Year awards for Indonesia.
DHL offers customers a full range of end-to-end supply chain solutions
"At DHL, we offer customers a full range of end-to-end supply chain solutions that are tailored to the needs of the industries. To be named the Logistics Service Provider for the Pharmaceutical, FMCG and Retail sectors is a great privilege - we certainly intend to continue to offer market-leading solutions for these and many other industries we service," said Amadou Diallo, Chief Executive Officer, DHL Global Forwarding South Asia Pacific.
The Frost & Sullivan Asia Pacific Transportation & Logistics Awards are held annually to recognize outstanding performance by companies in the transportation and logistics industry in Asia Pacific. The awards are based on in-depth discussions with industry players and end-user companies as well as research and Frost & Sullivan analysis.
The "Best Practices" awards are based on measurable performance of the companies in the market in 2008. The measured parameters, of which there are more than twenty, vary according to the award category. Award methodologies include in-depth evaluation of service providers and their customers, identification of new trends and preferences, and analysis of critical factors such as service satisfaction levels, emerging industry trends and innovative initiatives.
The "Voice of Customer" awards are accorded based on customer satisfaction ratings on services rendered in respective industry verticals. Frost & Sullivan conducted in-depth analysis and interviews with customers of short-listed companies to gain first-hand satisfaction perspectives.
- From left to right: Peet Leong, Vice President South East Asia & Managing Director DHL Supply Chain Singapore; Orla Hahn, Senior Director Safety Quality & Environment Asia Pacific and Global Quality Assurance Lead DHL Supply Chain; Paul H. Graham, Chief Executive Officer DHL Supply Chain Asia Pacific