DHL wins exclusive U.S. and international express shipping contract with Lord and TaylorPlantation Florida & New York NY, 05/05/2008, 11:30 AM CEST
DHL today announced that it has been chosen as the exclusive U.S. and international express shipping provider for Lord and Taylor, one of the nation's leading department stores.
Lord and Taylor chose DHL in order to improve distribution for its retail store network throughout the U.S., enhance merchandising capabilities for its new Internet presence, and support its on-going brand campaign that spotlights the company's reputation for quality, customer care and style. DHL will handle all U.S. and international package shipments for Lord and Taylor, including shipments to and from Lord and Taylor's distribution center in Pennsylvania and 47 retail stores in nine states throughout the U.S.
Through the new agreement, Lord and Taylor can also offer store customers the added convenience of delivery of in-store items purchased at any Lord and Taylor store. DHL will deliver these items upon request by customers to a business or residence.
The new partnership will enhance the customers' shopping experience
"DHL has a proven track record of superior service, including proactive tracking systems and dedicated support personnel with a consultative approach," said Jane Elfers, CEO of Lord and Taylor. "This new partnership with DHL will enhance our customers' shopping experience and overall customer service at Lord and Taylor, as well support our on-going brand campaign centered on extraordinary quality and customer care."
Last fall, Lord and Taylor launched its new Internet storefront as part of an ongoing brand campaign, featuring the company's high-quality merchandise, apparel and accessories. DHL integrated its shipping systems with Lord and Taylor's consumer ordering processes, providing a seamless order management system for Internet orders.
With the DHL shipping systems, consumer purchases at lordandtaylor.com automatically generate inventory order requests to a nearby Lord and Taylor retail store, fulfillment house or its distribution center. DHL provides pickup service from any one of these sites, with consumer orders delivered by as early as the next morning, depending on the service requested.
DHL customized its service schedules for each Lord and Taylor location
To ensure a smooth transition from Lord and Taylor's previous shipping provider, DHL engaged its Express Activation team to identify and tailor specialized solutions to Lord and Taylor's needs. DHL customized its pickup and delivery service schedules for each Lord and Taylor location and coordinated local sales representative visits to each store site to address local needs and training on shipping systems.
"Lord and Taylor has built a reputation for attentive customer service, quality and style, so it's imperative they partner with providers like DHL that also place the customer at the heart of everything they do," said Charles Brewer, executive vice president of sales, for DHL. "We are delighted to be partnering with Lord and Taylor to provide them with the full resources, support and dedicated personnel to help them expand and enhance the service experience for their growing customer base."