DHL Express brings together its global team in new head office
- New office creates greater synergy across DHL's key business functions
- Global Quality Control Center provides real time shipment monitoring for customers
- Crisis Command Center allows DHL to respond more immediately to any service level disruptions
DHL Express brings its expertise and global management team under one roof with the opening of a new, state-of-the-art global head office and global Quality Control Center in Bonn, Germany. The move to a new technologically advanced building will create greater synergy across its key business functions. DHL also aims to bring increased collaboration between its express and logistics businesses as a result of the new offices close proximity to Deutsche Post World Net's headquarters.
Commenting on the opening of the new office, John Mullen, Chief Executive Officer of DHL Express said: "This marks the start of a new era for DHL Express. Not only have we established our infrastructure globally but we have engaged the right talent pool in our global team to forge stronger partnerships between the business units.
The new Express head office supports our aim to leverage the value added service offerings provided by the Express and Logistics teams and will enable a more collaborative approach to sales, service and subsequent talent development. In addition, the Global Quality Control Center will ensure we provide the proactive monitoring of our customers' shipments, no matter where they are in the world."
Bärbel Dieckmann, Mayor of Bonn, who was present at the opening added; "The new DHL Express global head office, together with the recently announced European air hub at Leipzig, represents a strong vote of confidence in Germany's strategic position within Europe, and highlights the critical role that Deutsche Post World Net plays in shaping our express and logistics industry.
Bonn's central location in the European market and its excellent infrastructure with ideal transport links are advantages which favour Bonn and form the basis of a successful economy. In the Bonn region road, rail and air routes interlock with waterways, forming an efficient transport network and ideal conditions for the logistics sector.
DHL Express currently manages around 124,000 employees worldwide from its head office in the heart of Bonn's new business district (Charles-de-Gaulle-Straße). As a business unit of Deutsche Post World Net, DHL Express is a major employer and driver of business innovation in Bonn and its region."
The new head office in Bonn is part of a world wide infrastructure enhancement plan that will help DHL Express establish more seamless global operations. The plan also included the creation of the newly-opened state-of-the-art European central hub in Leipzig, Germany, which improves intra-European connectivity and also connects Europe with many intercontinental destinations in the U.S., Asia and the Middle East.
In addition to the well-placed infrastructure, the new head office in Bonn, when fully occupied, will be home to 260 employees and will house DHL's pioneering Global Quality Control Center. Adapted from the model already in operation in the Asia-Pacific region, the Quality Control Center is a state-of-the-art concept that will drive service quality. It provides real time visibility and pro-active operational crisis management in operations across the world 24 hours a day, seven days a week. The Global Quality Control Center is designed to ensure that the shipment information is visible to the network within 15 minutes of the event capture. This means that every shipment can be processed immediately, and every query answered promptly.
Says John Mullen: "Today's customer wants reliability and speed, and it is DHL's commitment to ensure that we are linked, in real-time, from courier pickup to ultimate shipment delivery." The center will also act as DHL Express' Global Crisis Command Center, allowing DHL to respond more immediately to any service level disruptions in case of a crisis and enabling it to provide customers with an enhanced level of customer service.
As well as improving customer service, the DHL's new global head office also supports the group-wide climate protection program GoGreen and its long-term commitment to sustainability. The new building has been designed to optimize its energy use. The floor and ceiling of the building are supplied with systems for concrete heating and cooling - a modern construction technique for minimizing power consumption. The construction also allows the building to utilize geothermal power and retain that warmth inside through superior heat insulation. In addition, solar panels have been fitted to the building and every section has energy meters to monitor electricity and heat use.