DHL expands product portfolio in Latin America with the launch of two new express delivery services
- The launch is the industry's largest in scope covering 12 countries in Latin America for urgent international shipments
- Company rolls-out guaranteed time-definite delivery services, Express 10:30 a.m. to the U.S.A. just in time for July 4th celebration and Express 12:00 p.m. intra-regional in Latin America
DHL introduced today the largest two new time-definite express products in 12 countries across Latin America: DHL Express 10:30 a.m. for deliveries to the United States and DHL Express 12:00 p.m. for delivery services within Latin America.
The new morning express delivery services respond to customers' time-sensitive needs, empowering them with the choice as to when and at what time they want their urgent materials delivered.
These new offerings are now available for customers and businesses sending shipments to major business centers within Latin America and to the U.S. from Argentina, Brazil, Chile, Colombia, Ecuador, Guatemala, Mexico, Panama, Paraguay, Peru, Uruguay and Venezuela.
"Expanding our product portfolio enables us to manage the growing number of transactions in these markets. In perspective, international exports from Latin America are increasing at a higher rate than the region's average GDP growth," said Roger Crook, CEO of DHL Express International Americas.
"We listened to our customers and the old adage, 'time is of the essence' is the message we heard loud and clear. So, we are bringing to the table solutions matched with our local experience, global infrastructure and strong local connectivity footprint in Latin America."
Both products will serve the steady growth of exports from South and Central America which increased by 5 percent in 2007 while the region's real merchandise imports increased by 20%, more than three times the global average in 2007, according to data from the World Trade Organization.
The service guarantees door-to-door, next day or second day delivery of documents and parcels. Additional service features for these services include the latest possible collection times-a clear competitive differentiator-proactive delivery notification by email, delivery guarantee, dedicated operations procedures for priority handling.
How it works:
- Customers call for pick-up or, in the case of drop-off locations and retail, select the priority delivery service: Express 10:30 a.m. or Express 12:00 p.m.
- The courier or retail customer service representative ensures the shipment is flagged in DHL's systems for priority handling and posts a distinctive "Service Alert" sticker on the package
- DHL's operations and process gives the shipment priority handling in every stage, from pick-up to transit to delivery
- Upon delivery, a proactive notification is sent to customers via email to provide them with complete control