DHL launches innovative DHL eMailShip service to streamline shipment procedures
New e-tool offers customers greater convenience and responsivenessSingapore, 10/03/2007, 11:30 AM CEST
DHL's customers can now file their shipment details electronically using DHL eMailShip - an innovative industry-first. Doing away with paper, the service allows air waybills and other required paperwork to be prepared offline using the Adobe Acrobat PDF or Microsoft Excel format, and submitted to DHL via email. Upon DHL's receipt of the completed forms, customers would directly receive a confirmation email with an air waybill number and the necessary declaration forms.
Ease of shipment filing aside, users will enjoy the convenience of arranging shipment pick-ups electronically at the click of the mouse. Furthermore, they can look forward to enhancing their productivity through DHL eMailShip, which affords easy and fast access to respective shipment documents without having to search through files of paperwork. It also allows details entered in previous electronic forms to be re-used for subsequent shipments.
"Our aim is to make shipping through DHL increasingly smooth and cost-efficient for businesses. The introduction of DHL eMailShip is an example of an innovative but simple value-add solution to help our customers save time and effort - yet another addition to our best-in-class customer interaction portfolio consisting of a comprehensive set of online and offline solutions, which leverage the fine balance between technology and the human touch," said Dan McHugh, CEO of DHL Express Asia Pacific. "With DHL eMailShip, the shipment application process is now more aligned with our customers' communications work flows, which are increasingly dominated by electronic means, allowing us to enhance response time."
The easy-to-use DHL eMailShip does not require additional software installation, password or hardware, beyond the basic configuration of a PC equipped with Internet connection, email system, the relevant Acrobat Adobe or Microsoft Excel programme and a printer.
To download a complimentary copy of eMailShip, please visit www.dhl.com.sg, where a handy user-guide with step-by-step instructions for using the tool is also available.