1,000 Paketboxes throughout Germany in the Future
- Parcel mailbox to be rolled out nationwide starting in September
- Number of Packstations to be increased to some 1,000 by the end of 2007
DHL is greatly increasing its range of services for private customers. Starting in September 2007, some 1,000 PAKETBOXES will be introduced. A pilot of the mailboxes for franked small packet and parcel items has been ongoing in the Greater Frankfurt/Main area since fall 2006. In view of the positive feedback from customers, Deutsche Post World Net has now decided to make PAKETBOXES available throughout Germany by mid-2008. This will leave Deutsche Post customers even less dependent on retail outlet opening hours and enable them to send their items from anywhere in the country at any time, day or night. DHL also announced that the number of PACKSTATIONS is to be increased too, to around 1,000 by the end of 2007.
At these machines, not only will it be possible for customers to drop off parcels, but they will also be able to pick them up and to buy Deutsche Post parcel-post stamps for franking. In the long term, this will give the world's leading parcels and express service provider the most parcel acceptance points in the German market.
"Our customers expect a service which does not tie them down to opening hours. The introduction of PAKETBOXES across Germany and the expansion of the PACKSTATION network should allow them to get to a parcel acceptance or drop-off point within 10 minutes anywhere in Germany in the future," explains Uwe Brinks, CEO Divisional Board Parcels Germany at Deutsche Post World Net. "This is a further step in expanding our role as quality leader and one result of our global First Choice initiative. We aim to be the first choice for our customers".
At the beginning of September 2006, the first 40 PAKETBOXES were set up in the Greater Frankfurt/Main area. They serve as mailboxes for small packets and parcels and are suited to items measuring up to 60 x 40 x 40 cm. The PAKETBOXES are emptied once a day, Monday to Saturday - or several times a day as needed.
The PACKSTATION has been around for five years. A total of 800 systems are now operating throughout the country in 150 cities, towns and communities. Some 600,000 customers have already registered to use this service. By the end of 2007, a further 25 cities and towns will be added. This will then bring the number of PACKSTATIONS to around 1,000 and will mean that customers in any city or town with over 100,000 inhabitants will be able to drop off and pick up small packets and parcels 24 hours a day. Recipients of parcels handed in at PACKSTATIONS will be notified by SMS to their mobile or by e-mail. Customers can also use PACKSTATIONS to directly buy Deutsche Post parcel-post stamps. These are available for one euro less than the going price at retail outlets.