High delivery quality with Deutsche PostBonn, 09/23/2005, 11:30 AM CEST
Deutsche Post's delivery quality is far ahead of all legal requirements: Over 95 percent of all mail is in the mailbox of the recipient after posting and the last emptying of the mailboxes on the next day, whereas the legal requirement is only 80 percent. That is measured and independently certified express speed that has to be paid for in other countries.
Contrary to what the German Association for Post & Telecommunications maintains, there is no indication of any kind that the supervising agency, the Federal Network Agency, would consider giving a fine in connection with Deutsche Post's mail delivery. In view of over 20 billion letters per year, very few complaints about the delivery service of Deutsche Post (231) reached the agency.
The polemic claim of the association that mail deliverers have to work up to 48 hours per week is also utterly false. As a part of its employment pact, Deutsche Post has made an agreement with its partners that deliverers can voluntarily work more hours. No deliverer is forced to work more than the contractually agreed-upon or legally allowable hours.
Deutsche Post rejects the false and immaterial accusations by the association as pure polemics.