Measurement of national mail transit times certified to EU standardBonn, 11/03/2004, 10:30 AM CET
Deutsche Post awarded independent TÜV certificate for its measurement method Top mail transit time of 1.05 days in Germany confirmed
The method by which Deutsche Post measures its mail transit times in Germany satisfies all requirements of European standard EN 13850, according to the result of an independent certification process by TÜV InterTraffic GmbH.
EN 13850 describes a standardized system for monitoring and comparing the quality of mail dispatch within the European Union. In accordance with the standard, TÜV InterTraffic GmbH was commissioned to audit the measurement method in May this year, with the approval of the Regulatory Authority for Telecommunications and Posts. This included an audit of the actual mail flows, method and data recording, as well as a plausibility check for the results. The TÜV certificate issued at the end of the audit confirms that the method used at Deutsche Post is sound and reflects the actual circumstances.
Deutsche Post has been using this measurement method since 1991. Since 2003, the external quality research institute Quotas GmbH has been commissioned to measure mail transit times using this method. The measurement method itself involves a spot check process, where test items are sent and received between test customers in Germany. Currently, approx. 2,300 households and companies participate in the measurement method, and roughly 660,000 test items are sent each year.
To measure mail transit times, the method looks at the period between the last collection from collection boxes and the delivery to the recipient. Letter items posted after the last collection are considered to have been mailed the next day. This also applies for posting at retail outlets, if the items are accepted after daily acceptance hours at the outlet in question. According to this measurement method, the average transit time for a letter in Germany was 1.05 days in the first half of 2004; 95 out of 100 letters were delivered to their recipient after just one day, and more than 99 percent of all items were delivered after two days.