DHL awarded "Service tested" quality certificate
TÜV certifies high service quality of DHL ExpressBonn, 07/02/2004, 11:30 AM CEST
DHL Express has been awarded the "TÜV Service tested" certificate by TÜV, the German technical inspection agency, for its services on the market. The assessment was based on a customer satisfaction survey in the Express sector undertaken by DHL throughout Germany. The survey was examined and assessed by TÜV Saarland according to strict guidelines. DHL Express was given an average score of 1.98 by its customers for its service quality and services on the market. The excellent quality of consignment delivery, optimum transit times and the track and trace options which DHL Express offers its customers were commended in particular.
"DHL Express deserves to be very satisfied with this result," said TÜV Chairman Professor Jürgen Althoff when the certificate was presented in Langen. "In our experience, it is particularly difficult for large groups to achieve a result of this nature, because they are usually unable to care for their customers as individually as SMEs, nor to nurture their relationships as intensively," continued Prof. Althoff: "Therefore complex companies tend to disappear into anonymity in customers' minds." The result achieved by DHL Express is even more impressive as a result.
"Our aim is to continuously improve our services," said Marco Demuth, Board Member for Marketing and Sales at DHL Express Deutschland, when the certificate was awarded. He explained that this was why DHL Express had laid itself open to the strict judgment of a neutral observer. "Above all, this certificate honors the customer-oriented service and commitment of our staff," continued Mr. Demuth. "We are on the right track and will continue to work relentlessly on the improvement of our service."