Utmost in modern software put into play for mail box optimization
Statutory quality requirements will continue to be more than satisfied in the futureBonn, 04/07/2003, 11:30 AM CEST
Deutsche Post will orient itself in future even more than before to three clear goals in selecting locations for mail boxes: customer demand, the Postal Universal Service Ordnance's (PUDLV) quality specifications, and costs. A target- and customer-oriented combination of these goals will be made possible through the use of completely new software. After implementation of the optimization measures, Deutsche Post will continue to far outstrip PUDLV's quality requirements with its mail box offer.
A comprehensive survey of mail box locations and their frequenting was carried out last year. All mail boxes in Germany were inspected in detail - using software developed for this purpose - for the specified criteria of demand, quality, and cost. The implementation of the resulting optimization measures begins today throughout Germany.
Upon completion of the project, as a rule customers will find on average one Deutsche Post mail box within a 500m radius for posting their items. The average radius is significantly narrower in downtown areas.
The result points to an impressive outstripping of the legally prescribed quality attributes. As per PUDLV's stipulations: "Mail boxes must be present to such an extent that, as a rule, customers in contiguous built-up residential areas do not have to travel more than 1000m in order to reach a mail box."
With the help of the new software, which among others uses current data supplied by geographic information systems, Deutsche Post can orient the locations of its mail boxes significantly more than before to actual customer demand, additionally optimizing its route planning. This facilitates cost savings while retaining a high level of quality. No changes at all will occur for more than 5,000 communities.
The company will continue its socially responsible practices, particularly in locations such as old-age homes or hospitals, where as a general rule certain mail boxes will be maintained where in terms of usage rate and quality attributes retention might not otherwise be justified.
Additionally, all Packstations will also be equipped with a mail box in the future. Up to now, the test run of the Packstation with more than 55,000 registered customers has been extremely successful. This additional delivery service via vending machine offers parcel pick-up around the clock in various locations, and is thus a highly trafficked collection point.
Moreover, an operational test is in the works, whereby a mobile mail box will be tested in parcel delivery vehicles. Additionally, all mail boxes - with the exception of those with carrier-adjusted clearance times - will carry a new information sign within the coming months on which all clearance schedules will be indicated.
As a special service, for four weeks Deutsche Post has set up a hotline (01802 323 323 - when calling from a land line, 6 ct. per call). Customers can call this number for information about the closest mail boxes in their areas.