Quality of international mail transit times improved yet again
Deutsche Post World Net remains in top quality leagueBonn, 03/13/2003, 10:30 AM CET
In terms of mail transit times within Europe Deutsche Post World Net has again gained a top-league position in an international comparison. In 2002 more than one million test letters of varying formats and weights travelled on 306 inter-country routes within Europe and 430 inter-city routes both within North America and between North America and Europe. 96 per cent of the letters processed by Deutsche Post World Net reached their domestic and international addressees within three days, in line with the internationally agreed standard. Deutsche Post World Net's results are therefore clearly above the European average of 93.5 per cent.
Compared to the previous year, the average quality level for Europe rose by 1.5 percentage points. The average transit time for cross-border letters within Europe was 2.2 days, while letters sent from Germany reached their destinations on average within 2.1 days.
The continuous comparison of transit time quality of international priority letters is the result of a UNEX study commissioned by the International Post Corporation (IPC), an association of 23 worldwide leading postal companies. Transit time measurements are conducted independently and without the involvement of the postal companies themselves.
Deutsche Post achieved particularly short transit times in the following countries: Austria, France, Switzerland, the Netherlands, the UK, Belgium, Luxembourg, Denmark, Sweden and Norway. The quality standard stipulated by the EU Directive governing postal services, according to which 85 per cent of priority letters sent within the EU must be delivered within three days, is exceeded by more than ten percentage points by mail destined for these countries: on average, letters to these countries are in transit for two days.
UNEX (Unipost External Monitoring System) is the most comprehensive and complex operational monitoring system of its kind. Naturally it fulfils the requirements of the EU Commission in terms of service quality measurement, which entails a uniform, reliable system for monitoring transit times within the EU.
Against the backdrop of market globalisation in particular, Deutsche Post is continuously optimising its international products and services while also improving the speed and reliability of the cross-border mail service.