Ten trends for the next ten years

Global developments - The world economy grows

• Climate change will become the big issue and unleash a "green" revolution of products and services - sustainable energy production is on the threshold of a breakthrough.
• The gap between rich and poor is expected to keep growing. We must act decisively to counter this.
  
• China will be the undisputed winner of economic growth and join the ranks of the world's technological leaders.
  

The "new" customer: New needs, expectations, behaviors

• The Internet will transform customer expectations and behavior all over the world - the focus will be on individualization, transparency, availability, and speed.
• Ecofriendliness and conscientious consumption will determine purchasing behavior to an increasing degree.
• Convenience, comfort, and simplicity will be the central requirements.
• Person-to-person communication will remain a priority.
  

Altered logistics: The new model industry

• The logistics industry will become a trendsetter and establish new standards for cooperative efforts and "green" business.
• Offshoring and outsourcing will create new possibilities - the value chain will expand in all directions for services relating to logistics.
• Logistics providers will increasingly develop into consulting companies; their complementary services will offer added value.