Delphi study: customer needs in 2020
Deutsche Post DHL presented its global study of the future, "Delivering Tomorrow - Customer Needs in 2020 and Beyond", examining mega trends up to 2020 and beyond. The broad debate this initiated is continued by CEO Frank Appel, together with leading experts, in the form of the discussion series "Delphi Dialog 2020".
The study reveals trends in economy, technology and society up to the year 2020 and beyond.
We present some predictions from the Delphi study, in a slightly exaggerated form.
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