SUPPLY CHAIN Division
Customer-centric outsourcing solutions in two business units
The Supply Chain division comprises the two business units, 'Supply Chain' and 'Williams Lea Tag'. As the world's leading contract logistics provider, DHL creates a competitive advantage for its customers in the supply chain business by delivering customised logistics solutions based on globally standardised modular components including warehousing, transportation and value-added services. In the Williams Lea Tag business unit, we offer end-to-end marketing and communications supply chain solutions that support all the steps needed to create, manage and deliver brand messages and customer communications across all channels.
Our marketing supply chain solutions include: print management, merchandise and packaging sourcing, creative production services, and distribution and fulfilment. Together, they offer integrated marketing support that simplifies creative production, asset management, ordering and global delivery of brand messages.
Our communications supply chain solutions streamline the way communications are developed, produced, managed, distributed and archived. We optimize communication workflows within organizations and improve the performance of communications to stakeholders and customers. We provide office document services and records management to help organizations manage their digital and document workflows, document creation and processing, business intelligence, and administrative support for mission critical business processes and cross-channel data management, creation, publishing and delivery of customer communications.
A highly complex, intertwined and rapidly changing global marketplace is the source of unprecedented change for the supply chain industry and its customers. Stand-alone warehousing and transportation operations cannot adequately respond to the fast pace of business change and growing interconnectedness created by global commerce. Our core business in Supply Chain comprises increasingly integrated logistics solutions that combine value-added and management services with traditional fulfilment and distribution offerings. Planning, sourcing, vendor management, production, packaging, repairs, returns and recycling are the new norm in contract logistics solutions. Through the global standardisation and innovation of offerings such as service logistics, DHL’s Supply Chain business will further solidify its already strong leadership position in global contract logistics.
Strategic market growth for increased market share
DHL remains the global market leader in contract logistics, with a market share of 8% (2013) and operations in more than 50 countries. The market is highly fragmented: the top ten players only account for around 21% of an estimated €168 billion market. We lead the market in our key regions of North America, Europe and Asia Pacific and also enjoy a very strong position in rapidly growing markets such as Brazil, India, China and Mexico. We continue to make significant investments into infrastructure and talent in these four key markets, strengthening local capabilities for growth.
Emerging markets increasingly offer growth opportunities for more advanced integrated logistics solutions as a result of growing consumerism and an increasing demand for complex logistics solutions, above all for global e-commerce. Our global scale, standardised value-added services and local knowledge give us a strong position in emerging markets.
Industry expertise in key sectors
Customers value the innovation derived from our breadth of experience and depth of knowledge in Automotive, Life Sciences & Healthcare, Technology, Consumer, Retail, Engineering & Manufacturing, Energy and Chemicals.
Specialised sector solutions with a global focus on Life Sciences & Healthcare, Technology and Automotive will allow us to capitalise on market opportunities and accelerate growth.
The Life Sciences & Healthcare sector is increasingly outsourcing components of its supply chains in response to cost and consolidation pressure. To meet our customers' demands, we have developed solutions to comply with the high regulatory requirements of this growth industry including direct and temperature-controlled transport. Demand for service logistics and a variety of value-added services is increasing in the Technology sector, creating business opportunities in both mature and emerging markets. In our Automotive focus sector, production is shifting increasingly to emerging markets such as China, India and Brazil, in which we already have a strong presence and targeted investment plans. Management services such as lead logistics provider (LLP) provide sustainable growth opportunities in this highly competitive outsourcing sector.
Industry-leading marketing and communications solutions
Williams Lea Tag's integrated offering connects Williams Lea's understanding of how businesses operate with Tag's knowledge of how brands deliver. We combine this expertise with our global strength and scale to help organizations transform communications-focused business processes and realize brand potential.
Williams Lea provides specialist BPO and marketing supply chain solutions to support organizational transformation, delivering competitive advantage by improving efficiency, increasing effectiveness and reducing risk. Our solutions combine re-engineered processes, leading technologies and highly experienced, collaborative client teams.
The world's most respected brands in financial services, legal, investment banking, pharmaceutical, professional services and public sectors trust us to help them shape tomorrow's business processes.
Tag is a brand services company that manages and implements global communications campaigns. Our clients – over 47 of the world's top 500 brands across more than 120 different countries – trust us to bring control and consistency to their campaigns, taking them to market quickly and effectively. Our people, experience and scale allow our client base of over 120,000 marketers to focus on realizing the potential of their brands.