Express services in more than 220 countries and territories
In the Express division, we transport urgent documents and goods reliably and on time from door to door. Our network spans more than 220 countries and territories, in which some 90,000 employees provide services to more than 2.5 million customers. As a global network operator that applies standardised processes, we are consistently optimizing our service to keep customer commitments, respond specifically to their wishes and always deliver the best possible quality.
Time-definite international shipments as our core business
Our main product is Time Definite International (TDI), which is a pre-defined delivery service. We also provide industry-specific services to complement this product. Our Medical Express transport solution, which is tailored specifically to customers in the Life Sciences & Healthcare sector, for example, offers various types of thermal packaging for temperature-controlled, chilled and frozen content. Collect and Return is used predominantly by customers in high-tech industries: technical products are collected from the user, taken in for repairs and then returned.
Our virtual airline
As an express service provider, we operate a global network consisting of several airlines, some of which we own 100 %. With an annual average of 3.8 million transported tonnes, our virtual airline is one of the leading international air freight carriers.
The combination of our own and purchased capacities, which include varied terms of contract, allows us to respond flexibly to fluctuating demand. Figure A.08 illustrates how our available capacity is organised and offered on the market. The largest buyer of this freight capacity is the DHL Global Forwarding business unit.
We modernised the first part of our European fleet during the reporting year. The Boeing 757 aircraft we have put into operation are more efficient, have more capacity and are equipped with improved technology. This will reduce repairs whilst improving working conditions for flight personnel.
International express business grew again
In the reporting year, the international express business again benefitted from e-commerce and the growing importance of small and medium-sized enterprises in international trade. The strong growth of our TDI product compared with the competition indicates that we have maintained our position as global market leader.
Expanding our network in the Europe region
Our express business in the Europe region performed well again during the reporting year. In 2013, we were the clear market leader. We are expanding our hub in Brussels, where we are creating new jobs and thus consolidating our position as an employer of repute in Belgium. We are also investing in the set up and expansion of facilities in countries such as Sweden, Germany and Turkey.
Improving service in the Americas region
We are also improving our services in the Americas region. On-going measures include the expansion of our hub in Cincinnati, whilst in Mexico we have significantly increased the number of service points. Internationally we have expanded our service to include a new direct weekly flight at the weekend, with Monday delivery, between the United States and Singapore as well as a further direct flight between China and the United States.
Supporting development in Asia
Despite the slower pace of economic growth, the Asia Pacific region remains an important market for us. In the reporting year, a new gateway was opened in Melbourne to support the intra-regional business to and from Australia. At Singapore's Changi Airport we are building a new hub with a fully automated sorting and processing system that will triple our throughput and greatly increase shipment sorting at this strategic location.
Reliable partner in the MEA region
The business in the MEA (Middle East and Africa) region witnessed positive development in 2015 as well, although the Middle East again suffered from enormous geopolitical influences. Despite the situation, we were able to achieve further growth and maintain our operations whilst adhering to legal requirements and ensuring the safety of our employees for the benefit of our customers. In the reporting year we began servicing Jordan, Egypt, Lebanon, Iraq and parts of Morocco with our own flights for the first time and we opened new facilities in Cairo. In sub-Saharan Africa we improved links between the individual countries and the global market whilst developing the necessary infrastructure. Furthermore, we increased the number of service points from 3,500 to 5,400 and expanded logistics facilities and transport systems.