Deutsche Post DHL – Our Compliance Definition
Compliance management at Deutsche Post DHL comprises rules, standards and processes intended to ensure laws and policy requirements are observed within the Group.
By emphasizing a value and risk-oriented approach, our compliance management promotes correct behavior and the social legitimacy of our mission.
Compliance is embedded consistently in the Group at the global, regional and country level.
The law and our Code of Conduct as well as other internal policies require Deutsche Post DHL's management and employees to comply with the applicable regulations. As one of the leading global companies in its industry, Deutsche Post DHL is also faced with increasing demands from its investors, customers, business partners and employees. In order to address potential compliance challenges and risks, we have established the Deutsche Post DHL CMS.
To foster compliance, Deutsche Post DHL implemented its Group-wide Anti-Corruption and Business Ethics Policy as early as in 2009 which prohibits improper, unethical or illegal action and promotes the performance of due diligence on major sub-contractors, joint venture partners and careful evaluation of our representatives, agents and consultants providing important elements of our services.
The Competition Compliance Policy (also introduced in 2009) contains rules on how to compete fairly and openly in the marketplace.
The compliance culture is the basis for Deutsche Post DHL's CMS. It is influenced mostly by management's basic attitudes and practices ('Tone from the Top'); its cornerstone is the Group's Code of Conduct.
The compliance culture influences the importance employees attach to Deutsche Post DHL's observance of rules and thus the willingness to abide by the rules.
The Compliance Management System is based upon the responsibilities of the Chief Compliance Officer, the Global Compliance Office as well as the Business Unit Compliance Organization.
- Chief Compliance Officer (CCO)
The CCO is responsible for the setup of the Compliance Management System and acts as decision authority for compliance questions. The CCO reports directly to the Chief Financial Officer / Corporate Board.
- Global Compliance Office (GCO)
The GCO develops Group-wide standards for the Compliance Management System and takes direct compliance responsibility for the Corporate Center and Global Business Services (GBS).
- Business Unit Compliance Organization (BUCO)
The Business Unit Compliance Officers are responsible for executing and managing the compliance activities in their respective division (Post - eCommerce - Parcel, EXPRESS, GLOBAL FORWARDING/FREIGHT, SUPPLY CHAIN). They report directly to the respective Management Board and functionally to the CCO/GCO.
Risks are the violation of the rules to be followed and thus a failure to achieve Deutsche Post DHL's compliance objectives. To achieve this, a systematic process for risk identification was introduced. The identified risks are analyzed in terms of likelihood and potential consequences.
Based upon the assessment of Deutsche Post DHL's compliance risks, principles and measures were introduced to curb compliance risks (e.g., business partner screening) and thus to avoid compliance violations. The Group is highly selective in its choice of qualified and ethical business partners. The Deutsche Post DHL Anti-Corruption and Business Ethics Policy contains criteria when to perform due diligence on sub-contractors, joint venture partners, representatives, agents and consultants providing important elements of our services. A Supplier Code of Conduct has been established in co-operation with Corporate Procurement to ensure that our suppliers and vendors understand Deutsche Post DHL's expectations for those who are acting on the Group's behalf.
The Compliance Program also includes measures to identify and deal with compliance violations (incident management).
Each employee affected and relevant third parties are informed of Deutsche Post DHL's Compliance Program so that they can understand and meet their functions in the CMS sufficiently. A specific online training program was developed to educate relevant target groups regarding the Group's general integrity standards as well as more specific topics such as corruption and competition law aspects.
The structure of the compliance organization, the Compliance Program tailored to Deutsche Post DHL's needs, and additional measures to avoid compliance risks are derived from the results of the compliance risk analysis and compliance audits.
Any compliance violations discovered are also used to continuously develop and improve the compliance system. This enables Deutsche Post DHL to ensure that its integrity and Compliance Program is sustainable.